If you’re starting a new job or have already started one, believe us, it’s normal to feel like you just can’t get the hang of how corporate communication works. The corporate world is a tough one to crack, we can all agree to that, but it doesn’t mean that you can’t hack it.
This is why we are here to help. We are sure you must be terrified of conversations with your boss or colleagues in the fear that you might say something wrong. But don’t worry! We have just the right thing for you to master the art of effective communication in the workplace and give you the boost of confidence you need to take your workplace conversational skills to the next level.
Are you ready to dive in and see how you can make your workplace conversations smooth and breezy, and form some lasting relationships in the process?
But first, check out our PowerPass courses to upgrade your profile with a host of new skills. PowerPass is your ticket to a 2.0 version of yourself. #RaiseYourPower and unlock your potential with the wide range of courses that we have in store for you.
Workplace conversational skills: How to hack them
Following are some ways for you to boost your communication skills in the workplace
1. Active listening
Active listening is one of the most crucial skills in anyone's life. It's the cornerstone to efficient communication and long-term connections, whether in your business or personal life. Similarly, if you want to communicate well at work, you must first learn how to actively listen. It's the first step to effective workplace communication.
This means that you must listen; not to reply but to actually listen. Be it with your boss or colleague. When you make others feel heard, they feel more respected, and it helps you create good relationships with them while also understanding what they are saying. This is also incredibly beneficial to your work because there’s a lesser chance of you missing out on things when you’re alert and focused.
2. Know when and how to communicate
Everyone’s extremely busy during work hours, just like you are. It is important for you to know when to communicate what you want and how. This essentially means that for an effective conversation, use a suitable platform and time to communicate.
If you think that you have something important to ask or communicate, then a call is the way to go, but if it's something that doesn’t require immediate attention, drop an email or send a message instead. Avoid contacting your colleagues or boss after work hours; it’s not professional at all unless it's something that just can’t wait. This can really set the tone for your relationships at work, and help you have effective communication in the workplace.
3. Remember, who you’re speaking to matters
One of the most important things to consider is who you're speaking with. This will influence how and what you say to them, as well as the tone of the conversation and relationship. If you're talking to your supervisor, don't treat them like friends and vent about the firm or your coworkers. This reflects poorly on you and has an impact on your connection with them, as well as leads to poor communication in the workplace.
To interact effectively, first determine who you are speaking with and then set your tone of voice. If it's a coworker, you may be more casual and friendly than you would with your boss. But be careful not to say too much; these are your coworkers, after all, and not your friends.
4. Keep it short, simple, and sweet
Maintain simple, straightforward, and succinct conversations. Don't make it difficult for folks to grasp what you're saying, whether in person or over email or text. Make your statement as clear and concise as possible. As previously stated, we are all highly busy and preoccupied with our jobs, and your coworker is unlikely to want to spend time decoding your conversations. So, for effective communication, remember the 3 S’s - short, simple, and sweet.
5. Two-way communication
Remember that communication is two-way. Don't forget to let the other person talk while you're putting your points forward clearly. It is critical that you allow the individual with whom you are chatting to express themselves and put their arguments forward in order to have a healthy and productive conversation. This will put you in a favourable light and demonstrate that you are willing to listen and learn. It will also have a beneficial impact on your conversations, since they will be more healthy and effective.
6. Be aware of your body language
Healthy communication is more than just verbal communication. Your body also communicates a great deal without saying anything. When speaking to someone, make sure your arms are not crossed, as this indicates non-receptivity. Keep your body language and facial expressions calm to avoid coming across as rude or curt. This can affect your conversations greatly, as your colleagues might feel uncomfortable if your body language is unpleasant.
Contrary to popular belief, your workplace doesn’t have to be limiting. You can build good connections and even enjoy going to the office if you have effective communication strategies down.
Not only that, it can help you be a better employee and have more productive discussions with everyone at work. So, using the strategies outlined above, you can master the art of effective communication and become a well-liked persona at your workplace.
Read Why Language Softeners In The Workplace Should Be The Rule, Not The Exception to have more informed and polite conversations at work.